Your Privacy
Our Responsibility

1 What Types of Information We Collect

okwe collects only the information necessary to provide its services. We may collect the following types of information:

• Identity & Contact Information: Name, email address, phone number, and date of birth — for account creation and identity verification.
• Financial Information: Your preferred mobile banking method (bKash, Nagad, or Rocket) and transaction history — for processing deposits and withdrawals.
• Account Information: Username, password (stored in encrypted form), profile settings, and preferences.
• Usage Information: Gaming history, betting records, service usage patterns, and session data.
• Technical Information: IP address, browser type and version, device information, operating system, and cookie data.
• Communication Records: Records of your conversations or correspondence with our support team.

2 How We Collect Information

We collect information directly from you and through automated processes. The main methods of collection are:

• Direct Collection: When you fill out registration forms, submit deposit or withdrawal requests, contact our support team, or update your account.
• Automated Collection: Using cookies and similar tracking technologies to gather information about your browsing behaviour and service usage patterns.
• From Third Parties: From identity verification services, fraud prevention services, and payment processors such as bKash, Nagad, and Rocket.

3 How We Use Your Information

okwe uses your information only for legitimate and fair purposes. The main purposes are:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and helping resolve issues.
• Complying with applicable laws and regulations and ensuring responsible gaming.
• Preventing fraud, money laundering, and other illegal activities.
• Improving the security and performance of our platform.
• With your consent, informing you about relevant offers, promotions, and updates.
• Maintaining service quality and personalising the user experience.

We do not sell your information to third-party advertisers. Our data use policy is entirely focused on delivering services to you.

4 Data Disclosure & Third Parties

okwe may share your information with third parties in limited and specific circumstances:

• Payment Processors: With mobile banking services such as bKash, Nagad, and Rocket to complete financial transactions.
• Identity Verification Services: With organisations specialising in KYC processes to confirm your age and identity.
• Technology Partners: With trusted technology companies that assist with platform operations, cybersecurity, and fraud prevention.
• Legal Authorities: When required to comply with legal obligations, court orders, or requests from regulatory bodies.
• Business Transfers: In the event of a full or partial sale, merger, or acquisition of okwe, subject to the terms of this policy.

All third-party partners are required to maintain privacy standards consistent with ours. We do not disclose our users' information to any unauthorised parties.

5 Data Security Measures

okwe takes industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transmission between our site and servers is protected by high-grade SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is stored as an unreadable hash.
• Access Controls: Only authorised personnel can access your information, and only on a need-to-know basis.
• Firewalls & Intrusion Detection: Our systems are actively monitored to prevent unauthorised access.
• Regular Security Audits: Our systems are regularly tested by third-party security experts.
• Staff Training: All staff are trained to handle user information in strict compliance with our privacy policy.

However, it is important to acknowledge that no method of transmitting information over the internet or storing it electronically is completely secure. We use industry-standard methods, but no digital service can guarantee absolute security.

6 Data Retention Period

okwe retains your personal information only for as long as necessary to provide services or comply with legal obligations:

• Active Accounts: All information is retained while your account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet regulatory and legal obligations.
• Transaction Records: Financial transaction data may be retained for an extended period due to legal or regulatory requirements.
• Communication Records: Support tickets and correspondence are kept for a defined period for the purpose of maintaining service quality.

Once the retention period ends, we securely delete your information or anonymise it so it can no longer be linked to you.

7 Cookies & Tracking Technologies

okwe uses cookies and similar tracking technologies to improve our services and personalise your experience.

• Essential Cookies: Required for core website functionality — such as maintaining login sessions and keeping security features active. These cannot be removed.
• Functional Cookies: Remember your preferences, such as language selection and display settings.
• Analytics Cookies: Used to understand which parts of our service are most used — in anonymous form.
• Performance Cookies: Help identify platform loading speed and technical issues.

You can control or reject most cookies by changing your browser settings. However, disabling certain essential cookies may cause some parts of our service to not work properly.

8 International Data Transfers

okwe uses an international technology infrastructure, which means your information may be stored or processed outside Bangladesh. In such cases we ensure that:

• Any international data transfer is governed by appropriate protective measures.
• Our international server and service partners comply with international standards for data protection.
• Your information is always handled in accordance with the standards described in this privacy policy, regardless of where it is processed.

9 Your Rights Regarding Your Information

As a user of okwe, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your records.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances — though limitations may apply where legal or contractual obligations exist.
• Right to Object: The right to object to the use of your information for specific purposes, such as marketing communications.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, the right to withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request as quickly as possible.

10 Managing Marketing Communications

okwe may send you promotional messages, bonus offers, and platform updates with your consent.

• At the time of registration, you can choose whether to receive marketing communications.
• You can unsubscribe at any time using the "Unsubscribe" link at the bottom of any marketing email.
• Opting out of marketing communications will not affect important service-related messages (transaction confirmations, security alerts), which will continue to be sent.
• You can change your communication preferences by accessing your account settings.

11 Protection of Children & Minors

okwe's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

• Age verification is mandatory during the registration process.
• If we become aware that a minor has provided us with information, that information will be deleted immediately and the associated account will be closed.
• If a parent or guardian suspects their child has registered on our platform, please contact us directly.

12 Changes to This Policy

okwe may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page with the date of the change noted.
• For significant changes, we will attempt to notify you directly via your registered email or through the platform.
• Continued use of our services after any changes will be considered acceptance of the updated policy.
• We recommend that you review this policy regularly to stay informed of the latest information.

13 Privacy-Related Contact

If you have any questions, requests, or concerns regarding your personal information, you can contact okwe's support team. We are available 24/7 in both Bengali and English.

• Live Chat: Get instant support through direct chat on the platform.
• Email: [email protected] — for formal privacy-related requests, send us a detailed email.

We take all privacy-related requests very seriously and aim to respond as quickly as possible. Protecting your information is not just a policy obligation for us — it is a core commitment to our users.